Hennie TerblancheAlways Be Positive

Privacy

Privacy notice

Who we are

This website and the Brain Friend app (called Breinvriend in Afrikaans) belong to Always Be Positive (Hennie Terblanche), registration number 2005/150993/23, 79 Aerodrome Close, Earls Court, George, 6529. Hennie is responsible for the personal information you give here and is also the information officer. Contact: hennieter@gmail.com or 072 245 1383.

What information we ask for, and why

  • Contact and enquiry forms: your name, email, cellphone number and message, so that Hennie can reply to you.
  • Book orders: your first name, surname, email and cellphone number, and for a printed book that is delivered, also your delivery address and delivery notes. We use this to process your order, link your e-book to your name, deliver your book and keep you informed. We also keep your name, contact details and what you bought on our book list, to tell you about Hennie's next books, unless you tick "Unsubscribe" in the cart. You can also unsubscribe at any time later with the link in the message, or by contacting Hennie.
  • Appointments on /afspraak: your first name, surname, email and cellphone number, so that Hennie can video-call you on WhatsApp and send you confirmations and reminders. We do not ask what your appointment is about. The call itself runs through WhatsApp, which belongs to Meta.
  • Brain Friend app: see the section below.

Brain Friend app

What is stored on our server, to make your subscription work:

  • Your cellphone number and your 4-digit PIN. The PIN is stored only in encrypted (hashed) form, never as plain text.
  • Your subscription's status and dates, and PayFast's subscription reference (token).
  • PayFast's payment notifications: amount, status, payment number, and the payer's name and email as PayFast received them. Card details never reach the app.
  • If you switch on reminders: your phone's notification address, the times you choose and your language.
  • Technical error reports: a short error message and the type of phone or browser.

What stays only on your own phone and is never sent to us: your journal and written answers, the profession you choose, and your progress (day number and streak). You can delete journal entries on your phone yourself at any time.

Where it is stored: the database and Hennie's voice recordings are with Supabase, on Amazon Web Services in Ireland (EU). The EU's data protection laws (GDPR) offer at least similar protection to POPIA. The app's files are on Hennie's website server (Afrihost), and payments go through PayFast (South Africa).

The English voice: in English, the app uses a computer voice (Microsoft's text-to-speech, the voice "Christopher"). These recordings are made once, in advance, from Hennie's English text, and are stored in the same private place as Hennie's own recordings. Only Hennie's text goes to Microsoft, and only when a recording is made. Nothing about you is ever sent to Microsoft.

Your language choice (Afrikaans or English) is stored on your phone. If you switch on reminders, it is also stored on the server, so that your reminders arrive in your language.

Who has access: Hennie (owner), Pierre Grigor (developer and administrator of the app), and Supabase and PayFast as service providers.

Deleting your account: in the app, under Help → My account → Delete my account. The app first cancels your PayFast subscription and then deletes your cellphone number, PIN, profile, reminders and error reports on the server, and your journal and progress on your phone. Payment records (amount and date) remain for our accounting, but without your name, email or number. You can also email hennieter@gmail.com, and we will do it for you.

We only ask for what is necessary, and use it only for the reason you gave it for.

Who we share it with

  • The Courier Guy (only for printed books that are sent): your first name, surname, delivery address or chosen Pudo locker, delivery notes, cellphone number and email, only to deliver your book to you.
  • PayFast, which handles payments and the monthly Brain Friend subscription. Your card details never reach this website or the app.
  • Pierre Grigor, who builds and maintains the Brain Friend app, and Supabase, where the app's database is, only as far as is necessary to make the app work.
  • Our website and email service (Afrihost), where the website and the emails run.

We never sell or rent out your information, and we do not use it for other people's marketing.

How we protect it and how long we keep it

Orders are stored in a private database outside the public part of the website, and only Hennie and his website manager can see them, with a password. We keep orders for as long as the law requires for records (usually five years) and then delete them. If you unsubscribe from the book list, you will not receive messages again.

Your rights

You may at any time ask what information we have about you, have it corrected, ask us to delete it (where the law does not oblige us to keep it), or object to how we use it. Simply send an email to hennieter@gmail.com.

If you are not satisfied with how we handle your information, you can lodge a complaint with the Information Regulator: inforegulator.org.za.

See also our terms and conditions.
This is an English translation of our Afrikaans privacy notice. If they differ, the Afrikaans version applies.
Last updated: 12/11/2026