Cancellations

Cancellation policy

To cancel anything, email hennieter@gmail.com or call 072 245 1383. We confirm cancellations of orders, sessions and workshops by email. You can also cancel Brain Friend yourself in the app (see below).

Book orders

A paid book order cannot be cancelled or refunded, unless the book is damaged, faulty or wrong, or does not arrive. See our refund policy.
Made a mistake in your address or locker choice? Contact us as soon as possible; if the book has not been sent yet, we will put it right.

One-to-one and group sessions

Let us know at least 24 hours in advance, and we will move the session to another time at no cost. This also applies to appointments booked and paid on /afspraak.
If you cancel less than 24 hours in advance, or do not show up, the session is charged and not refunded.
Group sessions for companies follow the cancellation period stated in the quotation.

Workshops

Workshop tickets are not refunded. If you cannot attend, you may give your place to someone else: just let us know the new person's name.
If we cancel or move the workshop, you will get a full refund if you cannot attend the new date.

Brain Friend subscription

You can cancel Brain Friend at any time. There is no minimum period or cancellation fee.

Open the Brain Friend app and go to the Help tab.
Under My account, tap Cancel my subscription.
Confirm with Yes, cancel.

The app cancels your subscription at PayFast immediately, and nothing further is debited from your card. The app then shows a confirmation with the date until which you still have access. We do not send a confirmation email, so feel free to take a screenshot. If you have trouble, email or call Hennie and we will cancel it for you, within 1 working day.

You keep access until the end of the period you have already paid for (33 days after your last successful payment). If you cancel on your free first day, you keep access until the end of that day.
Payments already made are not refunded, except incorrect debits. See our refund policy.